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SCE&G Issues County-Level Estimated Restoration Times

power lines with iceAs SCE&G’s restoration efforts continue today, the company has issued county-level estimated restoration times for those areas still impacted by winter storm Pax. County-level estimated restoration times are available online at www.sceg.com or via SCE&G’s toll-free customer service line at 1-888-333-4465. The estimated restoration times provide an approximate time that weather-related power outages could be restored for approximately 90-95 percent of customers within a particular county. These estimates will be updated as new information becomes available.




Colleton County                              Monday Feb. 17,                                                                                               11: 00PM

Hampton Sun., Feb. 16, 2014 9:00 PM



“We understand that extended outages are frustrating and that customers are looking for updated information so that they can plan accordingly,” said Keller Kissam, president of SCE&G’s Retail Operations. “However, it’s important to note that these are estimates and are subject to change based on the ongoing restoration needs.”


Although most damage assessments have been completed, certain conditions may still exist that could cause additional delays. Kissam reiterated that crews are making progress and will not stop working until power has been restored for all our customers.


As of 1 p.m. there were approximately 68,800 outages across the entire service territory, down from yesterday afternoon’s outages of 104,000. As SCE&G personnel and off-system crew members continue working to restore power to those affected by winter storm Pax. For up-to-date outage information and to report an outage, visit www.sceg.com/storm. Customer service personnel are on site to handle calls and questions from customers throughout the event. Call 1-888-333-4465 to report an outage or emergency condition. You can also report outages by:


Mobile device: Report and check the status of your power outage online from your internet-ready mobile device or phone by visiting www.sceg.com/mobile and clicking on ‘Outages & Emergencies’. By text: Register for SCE&G’s text option online at www.sceg.com. Simply login to your account and look for the “Activate Text Options” under the “Account Options” feature and then follow the instructions. Once you are registered, if you are experiencing an outage, simply text the word “OUT” to 467234 (gosceg).

Stay away from downed power lines – Ice can cause tree limbs and entire trees to break and fall, sometimes taking power lines and even meter boxes down with them. Always assume any downed power line you see is live and stay away. To report a downed line, call 1-888-333-4465.   Use extreme caution with supplemental heaters and generators – It can be tempting to supplement a heating system lost during an outage, but household items such as cooking stoves or ovens and outdoor grills should never be used for heat. If you use a fireplace for heat, be sure to extinguish any flames before going to bed. Generators can help during emergencies, but require care and planning for safe use. For additional tips, visit: http://ow.ly/lfon2   Learn more at SCE&G’s storm center: www.sceg.com/storm. The storm center includes additional important safety tips, as well as information about SCE&G’s process for restoring service to customers.   Stay informed – Keeping customers safe and up-to-date with timely information is a top priority. Follow SCE&G on Twitter at @scegnews or on Facebook at www.facebook.com/scegnews for the latest storm-related information and safety tips.